Booking Terms and Conditions

We want others to be able to enjoy our House at Smoko and we trust that anyone who has found it has an eye for the spectacular and will therefore treat the property as if it were their own.  We know you’ll love it but just to be on the safe side, we’ve outlined some general terms & conditions which, by checking the box stating you agree to them, means you acknowledge the following:

Please find below our policies in regards to Delivery, Return/Refund, Security and Privacy.

Delivery Policy

  1. You will be provided with a receipt upon successful payment and purchase.
  2. The location of the keys to the house will be emailed to you prior to your booking.
  3. Check-in is from 3pm on the first date of your booking.
  4. Check out is 11am on the morning after the last night of your stay.

Refund and Cancellation Policy

We cannot provide a refund on cancellations however if we are notified more than 30 days before to your booking that rescheduling is required, we will do whatever we can to accommodate your request.

Security Policy

The House at Smoko uses the eWAY Payment Gateway for its online credit card transactions. Upon proceeding to “Make a Booking”, you will be redirected to a secure eWay hosted page which will prompt for and subsequently process your credit card details.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. eWay is PCI-DSS compliant.

  1. Payments are fully automated with an immediate response.
  2. All transactions are performed under a Secure Socket Layer (SSL) Certificate.
  3. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  4.  eWAY is an authorised third party processor for all the major Australian banks.
  5. All transactions are in Australian Dollars.

Privacy Policy

The House at Smoko is committed to providing you with the best possible customer experience. 

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, to use our online booking facility, various details including (but not limited to) contact details and credit card details will be collected.

You will be signed up to our newsletter mailing list upon confirmation of booking.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or web development. Those companies will be permitted to obtain only the personal information they need to deliver the service. The House at Smoko takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

The House at Smoko reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The House at Smoko reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

The House at Smoko welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.